Revive Plumbing TX ("Revive Plumbing TX," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request plumbing services, or communicate with us by phone, email, or text message.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Your name
- Phone number
- Email address
- Service address or property location
- Information about the plumbing service you are requesting
- Appointment, scheduling, or service details
- Information you provide during phone, email, or SMS communications
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, and general website usage data.
2. How We Use Your Information
We may use the information we collect to:
- Respond to service inquiries and customer requests
- Schedule, confirm, update, or manage plumbing appointments
- Provide estimates, service information, and customer support
- Communicate with you by phone, email, or text message
- Send service-related notifications and follow-up communications
- Maintain records relating to customer service and completed work
- Improve our website, services, and customer experience
- Protect against fraud, misuse, or security threats
- Comply with applicable legal and regulatory requirements
3. SMS and Text Messaging Privacy
If you choose to communicate with Revive Plumbing TX by text message, we may use your mobile phone number and SMS communications to respond to your inquiry, provide service-related updates, coordinate scheduling, and provide customer support.
Mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver SMS communications.
Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out of SMS messages. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services.
4. How We Share Information
We do not sell your personal information. We may share information only when reasonably necessary to operate our business and provide requested services, including with:
- Service providers that help us operate our website, communications, scheduling, customer management, payment processing, or other business systems
- Contractors or business partners involved in providing services you request, where appropriate
- Government authorities, law enforcement, courts, or regulators when required by law
- Professional advisors such as attorneys, accountants, or insurers when reasonably necessary
Service providers may only receive information reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, understand how visitors use the site, remember preferences, improve performance, and support analytics. You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, resolve disputes, meet legal obligations, enforce agreements, and support legitimate business operations.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices
You may contact us to:
- Request access to or correction of personal information you have provided to us
- Ask questions about how your information is used
- Request that we stop certain communications
- Opt out of SMS by replying STOP
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we may update the "Last updated" date at the top of this page. Your continued use of our website or services after an update means the revised policy will apply to future interactions.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
481 Bauer Loop
Liberty Hill, TX 78642
Phone: +1 512-541-6738
Email: [email protected]
This Privacy Policy is provided for general business and compliance purposes and does not constitute legal advice.